FAQs

1. What type of jewelry does Zarqia offer?

Zarqia offers a curated collection of elegant jewelry including necklaces, earrings, bracelets, rings, and full sets in silver and gold tones, beautifully embellished with high-quality crystal stones. Our pieces are perfect for bridal, formal, and festive occasions.

2. Are your products made with real gold or silver?

Our jewelry features premium gold-tone and silver-tone finishes and is not made from solid gold or sterling silver unless specified. We focus on offering luxurious, affordable pieces with high-quality craftsmanship.

3. Is your jewelry hypoallergenic?

Yes, our products are made with skin-friendly materials and are generally safe for sensitive skin. However, if you have a known metal allergy, we recommend checking with us before purchasing.

4. Do you offer customization or personalized pieces?

Currently, we do not offer customization. However, we’re always expanding—stay connected on social media to hear about upcoming options.

5. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. For assistance, feel free to message us directly via our contact form or social media.

6. What payment methods do you accept?

We accept major payment options including credit/debit cards, bank transfers, and cash on delivery (where available). Full details are available at checkout.

7. How long does delivery take?

Orders are typically delivered within 3–7 business days depending on your location. You’ll receive a tracking number once your order is shipped.

8. Do you ship internationally?

At the moment, Zarqia ships within [your country/region]. We’re working on expanding worldwide shipping soon!

9. Can I return or exchange an item?

Yes, returns and exchanges are accepted within 3 days of delivery for unused items in original packaging. Please review our Return Policy for full details.

10. How can I contact Zarqia?

You can reach us via our page, email, or through Instagram/Facebook. We're happy to help with any questions or concerns.